1. About This Policy

By using our website, enrolling with us, or interacting with our social media pages, you agree to the practices described in this policy.

2. Information We Collect

Student and Family Information

• Student name, date of birth, age, and gender.
• Parent or guardian name and contact details, including phone, email, and address.
• Emergency contact details.
• Medical or health information relevant to participation in classes, such as injuries, allergies, or conditions.
• Enrolment and attendance records.

Payment Information

• Billing name and contact details.
• Payment method details processed securely through our third-party payment providers.
• Transaction and invoice history.

We do not store your full card numbers.

Website and Online Information

• Information you provide through enquiry forms, trial bookings, or enrolment forms.
• Device and browser information, IP address, and browsing activity on our website.
• Information collected via cookies and tracking technologies.

Photos, Videos and Communications

• Images and video recordings taken during classes, performances, concerts, and events.
• Records of emails, messages, phone calls, and social media interactions with us.

3. How We Collect Information

We collect personal information:

• Directly from you when you enrol, book a trial, make an enquiry, complete a form, or contact us.
• From third parties such as our enrolment and booking platform, payment processors, and advertising platforms.
• Automatically through cookies and similar technologies when you visit our website or interact with our ads on social media.

4. How We Use Your Information

We use your personal information to:

• Process enrolments, bookings, and trial class requests.
• Manage student records and class attendance.
• Process payments and manage billing.
• Communicate with you about classes, schedules, performances, events, and studio updates.
• Ensure the health and safety of students during classes and events.
• Send marketing communications about our programs and offers. You can opt out at any time.
• Improve our website, services, and advertising.
• Comply with legal obligations.

5. Who We Share Information With

We may share your personal information with trusted third-party service providers who help us operate our business, including:

• Enrolment and studio management platforms.
• Payment processors.
• Accounting software.
• Email and communication platforms.
• Advertising platforms, including Meta, Facebook, and Instagram.
• Customer relationship management tools.

We may also disclose your information where required or authorised by law, or where necessary to protect the safety of our students and staff.

6. Cookies, Tracking & Online Advertising

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site.

What We Use

• Website analytics to track page visits, traffic sources, and user behaviour.
• Meta Pixel to measure advertising performance on Facebook and Instagram.
• Chatbot and messaging tools when you interact with us via Facebook Messenger or Instagram Direct Messages.

How Meta May Use This Data

When you visit our website, the Meta Pixel may collect information such as the pages you visit, your device information, and actions you take, such as booking a trial class.

This data may be used to:

• Show you relevant Off Centre ads on Facebook and Instagram.
• Help us reach new families who are similar to our existing community.
• Measure how well our ads are performing.

Managing Your Preferences

• Facebook Ad Preferences.
• Your device settings, including limiting ad tracking on iOS or Android.
• Your browser settings, including blocking or deleting cookies.

For more information about how Meta handles data, visit Meta’s Privacy Policy.

7. Photos and Videos

We regularly photograph and film classes, performances, concerts, and events for use on our website, social media, promotional materials, and advertising.

By enrolling with Off Centre, you consent to the use of photos and videos of students for these purposes, unless you notify us in writing that you do not wish your child to be photographed or filmed.

If you would like to withdraw consent for the use of images, please contact us and we will make reasonable efforts to remove them from future materials.

8. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Using secure, encrypted connections for online payments.
• Restricting access to personal information to authorised staff only.
• Using reputable third-party service providers with their own security measures.
• Regularly reviewing our data handling practices.

Your information is stored in Australia and may also be stored on servers located overseas by our third-party service providers. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

9. How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. This includes:

• Student and enrolment records retained for the duration of enrolment and a reasonable period afterwards.
• Financial and payment records retained as required by Australian tax law, generally 5–7 years.
• Marketing data retained until you opt out or request deletion.

10. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any information that is inaccurate, incomplete, or out of date.
• Opt out of marketing communications at any time.
• Request deletion of your personal information, subject to our legal obligations.
• Lodge a complaint if you believe we have handled your information inappropriately.

To exercise any of these rights, please contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us: